Refund policy
RETURN AND REFUND POLICY — SEAT VENTILATION
Last updated: September 2026
PROFESSIONAL CUSTOMERS ONLY
Sales on this website are restricted to professional customers (B2B). The right of withdrawal provided for in Articles L221-18 et seq. of the French Consumer Code does not apply to business-to-business transactions.
1. CANCELLATION BEFORE SHIPMENT
Any order may be cancelled by email to commandes@seat-ventilation.com as long as it has not been shipped. For orders paid by card, payment is only charged at the time of shipment. An order cancelled before shipment is therefore never charged.
Custom-made or customised products cannot be cancelled once production has started.
2. RETURNS
We accept return requests within 30 days of receipt of the order.
To be eligible for a return, the product must:
- be in its original condition, unused and not installed;
- be returned in its original packaging;
- be accompanied by the invoice or purchase order.
All return requests must be submitted in advance by email to commandes@seat-ventilation.com. No return will be accepted without our written approval.
Returns must be shipped to:
SEAT Ventilation — 70 Impasse Jean Mermoz, Parc Technologique Delta Sud, 09340 Verniolle, France
Unless the product is proven defective or the error is ours:
- return shipping costs are borne by the customer;
- the original shipping costs, as well as any customs duties and import taxes, are not refunded.
3. NON-RETURNABLE ITEMS
The following cannot be returned:
- products made to order or customised to the customer's specifications;
- products that have been installed, used or modified;
- products damaged after receipt through the customer's fault;
- clearance items or items sold under a specific promotion.
4. DAMAGED OR MISSING ITEMS ON DELIVERY
The recipient is responsible for checking the goods on delivery, in the presence of the carrier:
- Any damage, missing item or opened package must be noted precisely and in detail on the delivery note. The mention "subject to unpacking" has no legal value.
- Reservations must be confirmed to the carrier by registered letter with acknowledgement of receipt within 3 days of receipt, excluding public holidays (Article L133-3 of the French Commercial Code). For international shipments, a 7-day period applies to non-apparent damage (CMR Convention).
- A copy of the reservations must be sent within the same period to commandes@seat-ventilation.com, together with photos.
If these formalities are not complied with, the recipient loses all recourse against the carrier, and no claim for damaged or missing goods can be accepted by SEAT Ventilation.
Damaged equipment must be returned to our workshops with its invoice, after approval from our team.
5. DEFECTIVE OR NON-CONFORMING PRODUCTS
If you receive a defective product or one that does not match your order, contact us at commandes@seat-ventilation.com with photos and your order number. After inspection, the product will be repaired, replaced or refunded, and return shipping costs will be covered by us.
Our products are guaranteed for two years from shipment against any manufacturing defect, under normal conditions of storage, connection and use.
6. EXCHANGES
For an exchange, return the product concerned after approval from our team, then place a new order. For any service or replacement request, contact your sales representative.
7. REFUNDS
Once we have received and inspected your return, we will confirm by email whether the refund is approved or declined. If approved, the refund is issued to the original payment method within 10 business days.
If you have not received your refund within 15 business days of approval, contact us at commandes@seat-ventilation.com.
8. CONTACT
- Email: commandes@seat-ventilation.com
- Phone: +33 (0)5 61 69 69 42
- Address: 70 Impasse Jean Mermoz, Parc Technologique Delta Sud, 09340 Verniolle, France
